ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
AVP_F&A
Job Purpose:
Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.
Objectives of this role:
– Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
– Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
– Maintain organizational standards of satisfaction, quality, and performance.
– Oversee multiple project teams, ensuring program goals are reached.
– Manage budget and funding channels for maximum productivity.
 Roles and Responsibilities:
– Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
– Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
– Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
– Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
– Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
– Drive regular project meetings & ensure transformation initiatives are driven to completion.
– Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
– Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
– Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
– Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners.
Required skills and qualifications:
– 5+ years of experience in an upper-management role, preferably in program management.
– Exceptional skills in leadership, time management, facilitation, and organization.
– Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
– Experience in managing stakeholders (internal and external).
– Outstanding knowledge of change management principles and performance evaluation processes.
Good to have skills and Experience:
– PMP Certified is added advantage.
– Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
– Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc.”
Intern L0
Internship / Co-op Description
This exciting internship / co-op is to be part of North America’s Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges.
Internship / Co-op Responsibilities
- Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners.
- Initiatives will offer practical experience and exposure to the Wipro organization.
- Identify business requirements, translate into an actionable plan, and produce quality work.
- Participate in key meetings with partner leaders and cross-functional stakeholders.
- Engage and network with senior leaders who provide focused mentorship and leadership coaching.
- Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.
SAP BTP AI Consultant
Responsibilities
- Design, develop, and deploy AI applications on SAP BTP using SAP Build Apps, Build Code, and CAPM (Cloud Application Programming Model), requires minimum 5 years of experience in developing, deploying and configuring applications.
- Implement AI Core and Joule, RAG, Knowledge graph, for intelligent workflows and conversational AI experiences.
- Build and orchestrate AI Agents and Agentic AI solutions integrated with SAP systems using Joule studio or hyperscalers such LangGraph, AutoGen etc.
- Work with LLMs (OpenAI, Claude, etc.) for enterprise-grade AI use cases, knowledge of python, LangChain is important.
- Utilize modern coding assistants and tools like Claude Code, Cline, and other AI-driven development platforms.
- Develop Fiori applications and ensure seamless UX integration with SAP solutions.
- Collaborate with cross-functional teams to deliver scalable AI-driven SAP solutions.
- Stay ahead of emerging AI technologies and continuously upskill to meet evolving business needs.
Additional Responsibilities
We are seeking dynamic SAP Consultants with strong expertise in SAP Business Technology Platform (BTP) and advanced AI capabilities. The ideal candidate will have hands-on experience in SAP Build, AI Core, Joule, RAG, and Agentic AI along with proficiency in building AI Agents and integrating Large Language Models (LLMs). This role demands adaptability to fast-evolving AI trends and readiness to scale solutions leveraging cutting-edge tools.
Location of posting – Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.
We currently have open positions in a number of locations across India – Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Kolkata, Mysore, Hubli.
While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.
Technical and Professional Requirements
- SAP BTP Expertise: SAP Build Apps, Build Code, AI Core, Joule RAG.
- AI & LLMs: Hands-on experience with LLM integration, RAG patterns, and AI orchestration.
- Agentic AI: Knowledge of AI agent frameworks and multi-agent systems, A2A protocols.
- Coding Tools: Familiarity with AI-powered coding assistants (Claude Code, Cline, etc.).
- Application Development: Strong in CAPM, Node.js, Java, and Fiori/UI5.
- Integration: Experience with REST APIs, OData services, and SAP extensions.
- Mindset: Agile, innovative, and adaptable to fast-paced AI advancements.
Preferred Skills
- SAP Business Technology Platform (SAP BTP)
- SAP AI
Educational Requirements
Bachelor of Engineering
SAP BTP Consultant
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.
- You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.
- You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.
- You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
- You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Location of posting – Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.
We currently have open positions in a number of locations across India – Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Kolkata, Mysore, Hubli.
While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.
Technical and Professional Requirements
- Requires minimum 5 years of experience in developing, deploying and configuring applications on Cloud Foundry using SAP CAPM.
- Experience creating and configuring launch pad sites using BTP portal service/Launchpad Service/WorkZone.
- Knowledge of BTP services like workflow management, Hana cloud, XSUAA, Document Service etc & configuring destinations to cloud and on-premise
systems and using them in applications.
- Knowledge about platform operations like Identity Provider configuration, assertion-based mapping for authorization, role collection configuration etc.
- Experience consuming OAuth protected REST APIs in applications
- Knowledge of Java or Node JS programming language is a must.
- Experience creating microservices using Spring Boot framework or NodeJS based frameworks.
- Experience using Git for SCM.
Preferred Skills
- SAP Business Technology Platform (SAP BTP)
Educational Requirements
Bachelor of Engineering
SAP APO Consultant
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.
- You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.
- You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.
- You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
- You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
- Good knowledge on software configuration management systems
- Strong business acumen, strategy and cross-industry thought leadership
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Two or three industry domain knowledge
- Understanding of the financial processes for various types of projects and the various pricing models available
- Client Interfacing skills
- Knowledge of SDLC and agile methodologies
- Project and Team management
Location of posting – Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.
We currently have open positions in a number of locations across India – Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Kolkata, Hubli, Mysore
While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.
Technical and Professional Requirements
- Depending on expected workload (DP, SNP, PP/DS, GATP), SAP recommends sizing based on SAPS, with multicore processors and sufficient RAM. Use Quick Sizer for precise calculation
- Compatible with Oracle, MS SQL, IBM DB2, and SAP HANA (for APO on HANA). Ensure database version aligns with SAP APO product version.
- Full APO functionalities (DP, SNP, PP/DS, GATP)
- Deep functional and technical knowledge of Demand Planning (DP), Supply Network Planning (SNP), Global ATP (GATP), and Production Planning/Detailed Scheduling (PPDS).
- Skills in debugging APO processes, resolving CIF errors, and improving system performance
Preferred Skills
- SAP SCM APO
Educational Requirements
Bachelor of Engineering
.Net Fullstack (Angular) Developer
Responsibilities
Key Responsibilities:
Full-stack Development
Design, develop, and maintain web applications using .NET Core (backend) and Angular (frontend).
Build reusable UI components, implement responsive layouts, and ensure smooth user interactions.
Develop secure and performant RESTful APIs, integrating them effectively with Angular services.
Implement robust validation, error handling, logging, and exception management across the stack.
Quality, Performance & Delivery
Write clean, testable code and contribute to unit/integration testing for both frontend and backend.
Participate in code reviews, refactoring, and improving maintainability and coding standards.
Troubleshoot production issues, optimize application performance, and reduce technical debt.
Collaborate in Agile ceremonies (planning, stand-ups, reviews) and deliver features within timelines.
Collaboration & Ownership
Work with cross-functional stakeholders to clarify requirements and propose technical solutions.
Take ownership of modules/features and contribute to documentation and knowledge sharing.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
Minimum Qualifications:
Bachelor’s or Master’s degree in BE, BTech, ME, MTech, MCA, MSc, MBA (or equivalent).
3–5 years of hands-on experience in .NET Core, .NET Full Stack, and Angular development.
Solid knowledge of web fundamentals (HTTP, JSON, browser behavior) and debugging across the full stack.
Experience working in a collaborative Agile development environment.
Preferred Qualifications:
Experience with AI-enabled features such as integrating AI services/APIs, intelligent search, summarization, recommendations, or workflow automation.
Strong proficiency with Angular best practices (RxJS patterns, state management concepts, modular architecture).
Familiarity with CI/CD practices, automated testing strategies, and release management.
Proven ability to mentor peers, lead small feature initiatives, and drive engineering improvements.
Preferred Skills
- .Net Full stack
- Angular 2
Educational Requirements
Bachelor of Engineering
.Net Fullstack (React) Developer
Responsibilities
Key Responsibilities:
- Design, develop, and maintain full-stack web applications using .NET and ReactJS for high performance and usability.
- Build and integrate RESTful APIs, ensuring clean contracts, versioning, and reliable error handling.
- Implement responsive UI components with React, focusing on accessibility, reusability, and consistent UX patterns.
- Work with databases to design schemas, write efficient queries, and optimize data access patterns.
- Ensure application security using best practices (authentication/authorization, secure coding, and data protection).
- Write unit/integration tests, participate in code reviews, and maintain high engineering standards.
- Collaborate with cross-functional teams to refine requirements, estimate work, and deliver features on time.
- Troubleshoot production issues, perform root-cause analysis, and implement preventive improvements.
- Contribute to AI-enabled enhancements (e.g., smart search, recommendations, automation) where applicable.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
Minimum Qualifications:
- Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
- 3–5 years of hands-on experience in .NET full-stack development with ReactJS.
- Strong proficiency in C#, ASP.NET Core, and building RESTful services.
- Solid experience with React fundamentals, component-based architecture, and state management concepts.
- Experience working with relational databases and writing performant queries.
- Understanding of SDLC practices, Git-based version control, and collaborative development workflows.
Preferred Skills
- .Net Full stack
- react JS
Educational Requirements
Bachelor of Engineering
.Net Fullstack (Angular) Engineer
Responsibilities
Key Responsibilities:
Full-stack Development
Design, develop, and maintain web applications using .NET Core (backend) and Angular (frontend).
Build reusable UI components, implement responsive layouts, and ensure smooth user interactions.
Develop secure and performant RESTful APIs, integrating them effectively with Angular services.
Implement robust validation, error handling, logging, and exception management across the stack.
Quality, Performance & Delivery
Write clean, testable code and contribute to unit/integration testing for both frontend and backend.
Participate in code reviews, refactoring, and improving maintainability and coding standards.
Troubleshoot production issues, optimize application performance, and reduce technical debt.
Collaborate in Agile ceremonies (planning, stand-ups, reviews) and deliver features within timelines.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Technical and Professional Requirements
Minimum Qualifications:
Bachelor’s or Master’s degree in BE, BTech, ME, MTech, MCA, MSc, MBA (or equivalent).
3–5 years of hands-on experience in .NET Core, .NET Full Stack, and Angular development.
Solid knowledge of web fundamentals (HTTP, JSON, browser behavior) and debugging across the full stack.
Experience working in a collaborative Agile development environment.
Preferred Qualifications:
Experience with AI-enabled features such as integrating AI services/APIs, intelligent search, summarization, recommendations, or workflow automation.
Strong proficiency with Angular best practices (RxJS patterns, state management concepts, modular architecture).
Familiarity with CI/CD practices, automated testing strategies, and release management.
Preferred Skills
- .Net Full stack
- Angular 2
Educational Requirements
Bachelor of Engineering
Adobe Commerce (Magento) Developer
Responsibilities
Key Responsibilities:
Magento Development
- Design, develop, and enhance Magento (Adobe Commerce) modules, themes, and customizations aligned to business requirements.
- Implement and maintain product catalog, pricing, promotions, checkout, and order management enhancements with a focus on performance and stability.
- Build and optimize APIs and integrations between Magento and external systems (e.g., CRM/ERP/marketing platforms).
- Troubleshoot production issues, perform root-cause analysis, and deliver reliable fixes with appropriate testing.
Collaboration & Delivery
- Partner with stakeholders to translate marketing and commerce needs into technical solutions and delivery plans.
- Contribute to code reviews, documentation, and best practices for secure, maintainable implementations.
- Support release planning, deployments, and post-release validation across commerce and marketing automation changes.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
Minimum Qualifications:
- 3–5 years of hands-on experience in Magento development.
- Proficiency in Magento development concepts (custom modules, theme customization, APIs, performance tuning).
- Experience with integrations and data flows between commerce and marketing systems.
- Bachelor’s or Master’s degree in BE/ME/BTECH/MTECH/MCA/MSC/MBA or equivalent education.
Preferred Skills
- Adobe Commerce Cloud (Magento)
Educational Requirements
Bachelor of Engineering