Forgerock/Ping One AIC Senior Developer
Your Role
We are looking for an experienced Forgerock/Ping One AIC Sr. Developer to join our Identity and Access Management (IAM) team with 9 – 12 years of experience to join our team for PAN India Location. The ideal candidate will be responsible for designing, developing, and maintaining ForgeRock IAM solutions to support secure and scalable identity services across the enterprise.
- 5-7 Years of ForgeRock/PingOne AIC development and support experience.
- Design and develop workflows for implementation of ForgeRock IAM using cutting-edge Java and Groovy based programs.
- Experience with ForgeRock/PingOne AIC Experience in installation and configurations.
- Must have a thorough understanding and work experience for Single Sign-On, Access management, Identity Federation, Multi-factor authentication, Risk-based authentication.
- Must have a thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc.
- Hands-On experience with ForgeRock customization like UI, writing scripts for Nodes, other custom scripts like OIDC, oauth2.0 and developing code using Javascript, JAVA and Groovy script.
- Experience on PingOne Advance Identity cloud (ForgeRock Identity Cloud) will be added advantage.
- Experience with ForgeRock OpenIDM (Identity management) system for On-time provisioning deprovisioning will be added advantage.
- Good to have knowledge of SSL certificate creation / deployment / renewal.
- knowledge of working in Agile and DevOps platform.
Your Profile
- Working knowledge of IAM integration using REST, JAVA, Java script etc.
- Experience with Database (Oracle, MSSQL, MySQL etc)
- Experience with Directories (LDAP, Active Directory)
- Experience with Design document, Test case development.
- Experience with Application Servers (WebLogic/WebSphere/Tomcat/Apache).
What you’ll love about working here
- You can shape your career with us.
- We offer a range of career paths and internal opportunities within Capgemini group.
- You will also get personalized career guidance from our leaders.
Agentic AI Leader – FS & Banking | 15+ years
Job Description
We are looking for a strong Agentic AI Leader to drive enterprise-wide AI transformation initiatives with a deep focus on Agentic AI, Generative AI (GenAI), and intelligent automation. This role demands expertise in multi-agent orchestration, LLM-based architectures, and enterprise AI strategies, with a strong focus on Financial Services (FS) Banking operations including risk management, compliance, fraud detection, and customer experience.
Primary Skills
The ideal candidate will have a proven track record of leading large-scale, transformative AI programs, delivering autonomous agent frameworks that redefine business processes and accelerate digital transformation. This role requires proficiency in strategic assessments, solution architecture, and ROI modelling, shaping the future of our AI-driven solutions with emphasis on reusability, scalability, governance, and secure deployment at an enterprise level.
Key responsiblities:-
• Define the Agentic AI strategy and roadmap, aligned to enterprise digital transformation, regulatory priorities, and growth objectives.
• Own end to end delivery of agentic AI initiatives from discovery and feasibility through architecture, build, production deployment, and value realization.
• Identify high impact automation opportunities where intelligent agents can orchestrate complex, multi step workflows (e.g. compliance checks, personalized customer service, fraud monitoring and dispute resolution, collections and payment recoveries).
• Lead and direct cross functional squads (AI/ML engineers, data scientists, domain SMEs, platform/IT, risk/compliance) to deliver robust, scalable Solution on time and on budget.
• Adhere to organizational best practices for agent design by embedding advanced planning and reasoning capabilities, secure and compliant tool integration, robust memory and state management, and optimized retrieval strategies for performance and scalability.
• Collaborate with Product, Technology, and Platform teams to secure infrastructure, tooling, and data required to scale agent-based solutions (including capacity planning and cost governance).
• Foster a culture of innovation, and continuous learning playbooks, and re usable assets/accelerators.
• Promote engineering excellence (coding standards, MLOps/AIOps, testing, observability) and domain literacy across delivery teams.
• Strong business acumen with the ability to build business cases & ROI driven proposals.
• Stakeholder influence and executive storytelling; ability to lead geographically dispersed, multi disciplinary teams.
• Knowledge of industry best practices in automation, governance, process improvement, and change management for enterprise adoption.
Secondary Skills
• Experience: 18+ years of progressive leadership in technology, strategic consulting, or complex program delivery within Financial Services/Banking; 5+ years driving GenAI/agentic AI programs at enterprise scale.
• Education: Bachelor’s or Master’s in Computer Science or Ph. D., Engineering, Business Administration, or related quantitative field.
• Agentic AI Expertise: Demonstrable end‑to‑end delivery of solutions using LLM orchestration frameworks, planning & reasoning architectures, memory/state management, and secure tool‑use by agents.
• Domain Knowledge: Deep understanding of core banking processes (retail banking, commercial lending, wealth management), and risk & compliance disciplines (KYC/AML, fraud, credit).
• Deep expertise in modern AI/ML technology stacks, proficiency with leading cloud platforms (Azure, GCP), strong understanding of data governance principles, and hands-on experience in API integration with core enterprise systems
• Proven ability to lead large, geographically dispersed teams; exceptional communication and executive presence, able to translate technical detail to business impact.
• Agentic orchestration & frameworks: LangGraph, Semantic Kernel, Agent Framework, CrewAI (or equivalent), and Model Context Protocol (MCP) for cross‑agent interoperability.
• Multimodal Agents: Architect and deliver solutions leveraging Azure AI capabilities, including Azure AI Foundry, Azure OpenAI Service, Cognitive Services (Vision, Speech, Language), Document Intelligence, and Conversational AI enabling agents to process documents, conversational interfaces (chat/voice), tabular and transactional data, knowledge of OCR/NLP pipelines and speech recognition frameworks for enterprise grade.
• Cloud & AI services: Azure AI Foundry/Agent Service, Copilot Studio, Azure OpenAI (or equivalents AWS Sagemaker, GCP Vertex AI); strong MLOps/AIOps patterns and CI/CD for ML.
Managing Solution Architect
Job Description
Solution Architects assess a projects technical feasibility, as well as implementation risks. They are responsible for the design and implementation of the overall technical and solution architecture. They define the structure of a system, its interfaces, the solution principles guiding the organisation, the software design and the implementation. The scope of the Solution Architects role is defined by the business issue at hand. To fulfil the role, a Solution Architect utilises business and technology expertise and experience.
Job Description – Grade Specific
Managing Solution/Delivery Architect – Design, deliver and manage complete solutions. Demonstrate leadership of topics in the architect community and show a passion for technology and business acumen. Work as a stream lead at CIO/CTO level for an internal or external client. Lead Capgemini operations relating to market development and/or service delivery excellence. Are seen as a role model in their (local) community. Certification: preferably Capgemini Architects certification level 2 or above, relevant solution certifications, IAF and/or industry certifications such as TOGAF 9 or equivalent.
Accounts Payable Manager
YOUR ROLE
Define and lead the global P2P strategy, governance, and process standards.
Oversee AP operations, vendor management, service delivery, compliance, KPIs, and SLAs.
Drive process improvement, automation, ERP transformation, and innovation initiatives.
Manage stakeholder relationships, risk controls, and global P2P teams.
Support solution design, client engagements, RFPs, and business growth initiatives.
YOUR PROFILE
Strong experience in Procure-to-Pay (P2P) and Accounts Payable operations.
Expertise in process governance, compliance, performance management, and process transformation.
Experience leading automation, ERP, and digital transformation initiatives.
Strong stakeholder management, team leadership, and problem-solving skills.
Flexible to work from office and across shifts, including US shift.
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
PRODUCTION SPECIALIST L3
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Oracle Xstore Consultant
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
- You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
- You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
- Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
- Good knowledge on software configuration management systems
- Strong business acumen, strategy and cross-industry thought leadership
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Two or three industry domain knowledge
- Understanding of the financial processes for various types of projects and the various pricing models available
- Client Interfacing skills
- Knowledge of SDLC and agile methodologies
- Project and Team management
Technical and Professional Requirements
- 5+ Years experience in Development and maintenance of XStore application using the appropriate technologies, frameworks, and programming languages
- Collaborate with the technical team and business stakeholders to define system architecture, identify integration points, and design scalable solutions that meet business requirements
- Work on the Xstore upgrade projects
- Implement new features and functionalities within the XStore system based on business requirements
- Integrate the XStore application with various third-party systems, such as payment gateways, inventory management systems, and customer relationship management (CRM) tools. Develop APIs or utilize existing APIs for seamless data exchange and integration
- Provide ongoing maintenance, bug fixing, and support for the XStore application. Troubleshoot issues reported by users or other team members and provide timely resolutions
Preferred Skills
- Xstore POS
Educational Requirements
Bachelor of Engineering,BSc,BTech