Lead Software Engineer
Your Role :
- Design, develop, and maintain full-stack web applications using C#, .NET Core/.NET 6+, Angular, and Azure services.
- Develop responsive and user-friendly front-end applications using Angular, TypeScript, HTML5, CSS3, and JavaScript.
- Build and consume RESTful APIs and microservices.
- Design and implement cloud-native solutions using Microsoft Azure.
- Collaborate with architects, product owners, business analysts, and QA teams to deliver high-quality solutions.
- Optimize application performance, scalability, security, and reliability. Develop and maintain CI/CD pipelines using Azure DevOps.
Your Profile :
- 6-9 years of hands-on experience in C#, ASP.NET MVC, .NET Core/.NET 6/7/8.
- Strong experience in developing REST APIs and microservices.
- Expertise in Entity Framework, LINQ, and ORM concepts.
- Understanding of Design Patterns, SOLID principles, and Clean Architecture.
- Strong experience with Angular (Versions 10+) / React.
- Proficiency in TypeScript, JavaScript, HTML5, CSS3, Bootstrap.
- Experience with Reactive Forms, RxJS, Angular Material, and State Management.
What you’ll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.
- You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
Embedded C++
Job Description
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
1. Applies scientific methods to analyse and solve software engineering problems.
2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Job Description – Grade Specific
Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
M365 Architect
Your Role
- Lead and manage a portfolio of Messaging, O365, and Intune projects, ensuring alignment with business objectives, timelines, budgets, and quality standards.
- Drive end-to-end project lifecycle management, including project initiation, planning, execution, monitoring, risk management, and successful closure.
- Oversee resource planning and allocation across multiple projects, ensuring effective utilization of technical teams and timely delivery of project milestones.
- Collaborate with internal stakeholders, engineering teams, security, infrastructure, operations, and external vendors to ensure seamless project execution and governance.
- Manage project financials, reporting, risk mitigation, stakeholder communication, and mentor project managers and engineers while driving continuous improvement across the project portfolio.
Your Profile
- Strong experience managing enterprise IT infrastructure and cloud transformation projects, preferably within Messaging, Microsoft 365, Exchange Online, Teams, Intune, and Modern Workplace environments.
- Proven expertise in project management methodologies and tools including Agile, Scrum, Waterfall, Jira, Microsoft Project, Trello, or Asana.
- Demonstrated ability in resource management, capacity planning, budgeting, forecasting, and cost control across multiple simultaneous projects.
- Strong leadership, stakeholder management, and communication skills with experience coordinating cross-functional and geographically distributed teams.
- Excellent problem-solving, risk management, and organizational skills with the ability to deliver complex projects within scope, budget, and schedule constraints.
What will you love working at Capgemini
- You will have the opportunity to learn on one of the industry’s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Senior Analyst
Job Title: Sr Analyst
Job Location: Bangalore
Business Unit: APAC International Finance
Activity:
The individual will be a key member of International Finance. The majority of interaction will be with the APAC Corporate Finance team.
Key Responsibilities:
The candidate we are seeking will be supporting Finance Team across a spectrum of functions including Accounting, Reporting and Legal entity controls. Specifically, the individual will be fully/partially responsible for:
– Responsible for day-to-day activities of the APAC entities including conducting detailed review of deliverables.
– Manage monthly/ quarterly close of deliverables.
– Manage post-close deliverables including reconciliations, tax filings etc.
– Assist with training and development of junior team members.
– Lead/ Assist with automation projects.
– Assist onshore team with execution of strategic plan.
– Generate creative solutions to improve processes.
– Assist with ad hoc analysis and other management reporting as required
– Act as a SME of the process and help the junior resources
Desired Candidate Profile:
CPA/CA/CA Inter/MBA Finance with 4+ yrs experience in Accounting and Finance function at a multinational corporation. Ideally, would also possess exposure to or knowledge of
– Accounting/Record to report functions
– Strong leadership skills; ability to effectively manage and lead a team; ability to grow, coach, and promote
– US GAAP experience is essential. A working understanding of other GAAPs is beneficial
– Highly proficient in Microsoft Excel
– Strong written and oral communication skills
– Attention to detail and control minded
– Has a growth mindset and seeks continual improvements
– Quick learner, able to prioritize and multitask where required
– Ability to work in a fast paced/demanding environment
– Eager to learn, takes initiative and must operate with the highest level of integrity
Competencies:
Strategic Thinking
Change Agent
Identifies weaknesses in processes and takes
Ownership for change.
Can think “outside
the box”.
Results Oriented
Execution Highly performance-oriented driving
solutions in a seamless manner
Client Focus Takes ownership to resolve client needs.
Challenges the status quo.
Analytical Thinking Strong analytical skills and able to highlight
TECHNICAL LEAD L1
| Existing Wipro Role | Technical Lead L1 |
| Potential Band Alignment | B3 |
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
| Areas of responsibility | |
| Gathering of requirements | Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes. |
| Solution Design | Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards. |
| Coding and Configuration | Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.
Collaborate with project managers through all phases of software development life cycle. |
| Testing and Trial Runs | Monitor and implement testing activities for assigned modules and conduct User Acceptance Testing (UAT).
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces. |
| Implementation | Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks. |
| Maintain Documentation | Ensure that all technical documents, flowcharts, layouts, and diagrams align with project objectives.
Collate and submit project specification, project progress, resource requirements and status reports for the review of Project Manager. |
| Stakeholder Collaboration | Engage with project managers, client stakeholders, and technical team to gather and refine requirements and define technical expectations.
Work with internal and external stakeholders to gather feedback, align deliverables, evaluate software–hardware interactions, and define specifications to meet performance requirements. |
| Innovation | Develop improved testing and programming practices using innovative methods to enhance automation and ensure the delivery of error free codes. |
AI LEAD L1
Role Purpose
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business.
Do
- Manage the product/ solution development using the desired AI techniques
- Lead development and implementation of custom solutions through thoughtful use of modern AI technology
- Review and evaluate the use cases and decide whether a product can be developed to add business value
- Create the overall product development strategy and integrating with the larger interfaces
- Create AI models and framework and implement them to cater to a business problem
- Draft the desired user Interface and create AI models as per business problem
- Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
- Implement the necessary security features as per product’s requirements
- Review the used case and see the latest AI that can be used in product’s development
- Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
- Tracks industry and application trends and relates these to planning current and future AI needs
- Create and delegate work plans to the programming team for product development
- Interact with Holmes advisory board for knowledge sharing and best practices
- Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
- Drive discussions and provide consultation around product design as per customer needs
- Participate in client interactions and gather insights regarding product development
- Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
- Assist in product’s demonstration and receive feedback from the client
- Design presentations for seminars, meetings and enclave primarily focused over product
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Resourcing
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous technical project management & delivery | Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created |
| 2. | Client Centricity | No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation |
| 3. | Capability Building & Team Management | % trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) |
AI LEAD L1
Role Purpose
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business.
Do
- Manage the product/ solution development using the desired AI techniques
- Lead development and implementation of custom solutions through thoughtful use of modern AI technology
- Review and evaluate the use cases and decide whether a product can be developed to add business value
- Create the overall product development strategy and integrating with the larger interfaces
- Create AI models and framework and implement them to cater to a business problem
- Draft the desired user Interface and create AI models as per business problem
- Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
- Implement the necessary security features as per product’s requirements
- Review the used case and see the latest AI that can be used in product’s development
- Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
- Tracks industry and application trends and relates these to planning current and future AI needs
- Create and delegate work plans to the programming team for product development
- Interact with Holmes advisory board for knowledge sharing and best practices
- Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
- Drive discussions and provide consultation around product design as per customer needs
- Participate in client interactions and gather insights regarding product development
- Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
- Assist in product’s demonstration and receive feedback from the client
- Design presentations for seminars, meetings and enclave primarily focused over product
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Resourcing
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous technical project management & delivery | Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created |
| 2. | Client Centricity | No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation |
| 3. | Capability Building & Team Management | % trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) |
TECHNICAL LEAD L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
ADMINISTRATOR L0(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
-
Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1 | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
SYSTEM ENGINEER L3
Do
• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.