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PRODUCTION SPECIALIST L1

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

  • Support process by managing transactions as per required quality standards

    • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
    • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
    • Update own availability in the RAVE system to ensure productivity of the process
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Follow standard processes and procedures to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract
    • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
    • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Maintain and update self-help documents for customers to speed up resolution time
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by complying with service agreements
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Solution Manager L4 1

Lead Solution Architect

Job description:

The Pre-Sales Consultant is responsible for supporting the sales team in closing medium to Large sized deals in the Alternative investments within BPS. He/she is responsible for supporting the sales team in winning the deal by putting together a solution (in collaboration with the SMEs) that addresses client requirements while ensuring Wipro’s interests are met.

Active involvement in the lead-to closure cycle for BPS by leading the following activities:

  • RFx / Bid response
  • Create pro-active proposals for clients in discussion with sales teams
  • Coordination with all stakeholders (sales, solutions, operations, pricing, transition, technology, facilities et al) to ensure timely and high-quality proposal submission
  • Manage client visits at Wipro centers during lead to closure cycle
  • The role will require acquiring thorough knowledge of Wipro’s capability and credentials in BPS and the existing solutions and offerings in this space.
  • Act as a custodian of all go to market (GTM) decks and offerings in the BPO space.
  • Qualifications:

    • Experience in BPO pre-sales (bid management, due diligence etc.) managing global clientele will be a major advantage.
    • Thorough understanding of sales cycles and buying process, funnel and pipeline management.
    • Building proposals and interaction with internal delivery, finance, legal, HR, marketing teams in developing account specific communique.
    • Pre-sales support in the form of responding to RFPs, RFIs, preparing proposals, presentations, creating research and business reports, handling client visits.
    • Establishing processes & templates for streamlined responses to RFPs, RFIs or other customer touch points.
    • Excellent communication skills is a key pre-requisite.
    • Prior experience in Private equity/related LOB is mandatory.

Roles and Responsibilities:

  • Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
  • Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other groups
  • Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

Commercial and Financial Responsibilities

  • Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan
  • Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and deliver the defined scope of services and contacts
  • Works with internal teams and client representatives to create agreeable terms for documents such as MSA, NDA etc as part of SL offering
  • Ensures legal, environment and other compliance as applicable in collaboration with the Legal, IMG, FMG and other support teams w.r.t the Service Line offering

Knowledge Management:

  • Works on case studies to be published to the external world
  • Creates collaterals, account dockets etc that can be reused by the team
  • Creates standardized templates for replicating across RFPs

Functional Competencies:

  • Applying Market Research – Developing
  • Applying Client Research – Developing
  • Commercial estimation and Financial modeling – Proficient
  • Project Planning and Execution – Proficient
  • Negotiation – Developing
  • Proposal Writing – Expert

Salesforce Senior Developer

Responsibilities

A day in the life of an Infoscion

  • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
  • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
  • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
  • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
  • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.

If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Additional Responsibilities

  • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
  • Good knowledge on software configuration management systems
  • Awareness of latest technologies and Industry trends
  • Logical thinking and problem solving skills along with an ability to collaborate
  • Understanding of the financial processes for various types of projects and the various pricing models available
  • Ability to assess the current processes, identify improvement areas and suggest the technology solutions
  • One or two industry domain knowledge
  • Client Interfacing skills
  • Project and Team management

Technical and Professional Requirements

  • Primary skills:Technology->Salesforce->Salesforce Lightning

Preferred Skills

  • Salesforce Lightning

Educational Requirements

Bachelor of Engineering

Analyst – Information Security

Responsibilities

Responsibilities:

  • Perform security assessment, vulnerability assessments and penetration tests on a wide variety of high critical web applications.
  • Work closely with Devops teams of the platforms to enable DevSecOps and shift-left
  • Perform DAST, analyze security issues and suggest remediations.
  • Perform web services and API security assessment.
  • Analyze vulnerabilities and their exploitability to guide product teams to put right level of remediation in place.
  • Report to leadership teams to provide right visibility of the application security risk for a given product / platform.

Technical and Professional Requirements

Knowledge of Windows and various browsers.

Knowledge of security tools like Burp suite, Nmap, ZAP, etc.

Knowledge of any of the automated scanners for SAST and DAST.

Dev Sec Ops knowledge

Preferred Skills

  • Application Security – ALL

Educational Requirements

Bachelor Of Comp. Applications,Bachelor Of Technology

Gen AI Lead

Job Description

  • The person in the role is expected to have prior experience with Generative AI concepts and solutions and will need to attract others with similar skills set. This modern technology leader will be at the forefront of driving enterprise-wide Generative AI practices across the group.
  • This leader will be responsible for the definition, development & delivery of a portfolio of Generative AI solutions and services that support the group’s ambitionServe as the strategic IT co-pilot for Generative AI, responsible for influencing & aligning stakeholders to ensure business strategies are enabled by appropriate technological solutions.
  • Build and lead a generative AI practice within Capgemini Invent. This includes use case development and associated stakeholder management in various business areas. 
  • Utilize advanced Generative AI techniques to create high-performing solutions to address business objectives and client needs. Research on new Generative AI/LLM advancements, for continual improvement of the solutions.
  • Explore, design, develop and gain buy-in on new valuable Generative AI use cases. Create a strategy and a project pipeline. New use case development can lead to further growth of the team under this role.
  • Serve as a key advisor, identify, and direct enterprise-wide strategy projects and oversee execution of related deliverables across the industries.
  • Partners with industry leaders across the group to deliver market leading Generative AI solutions to achieve engagement and quality outcomes.

Primary Skills

  • Bachelor’s degree in IT, Business or relevant business function or equivalent.
  • 15+ years of executive experience in IT, experience specifically in AI and Large Language Models (LLM).
  • 5+ years of direct people management experience, including growing a technical team and recruiting (and retaining) talent. Proven ability to effectively manage own and associates’ time while multitasking between multiple, time-sensitive projects and competing priorities in a dynamic business environment while maintaining strong, productive relationships with internal stakeholders and external partners.
  • Experience in client-facing roles in a specific industry or a consulting firm with account/engagement management role in the professional services industry.
  • Deep understanding of AI technologies and their application in business operations.
  • Project/Program management experience of complex global projects. Proven ability to manage multiple projects simultaneously and deliver on time and within budget.
  • Solutions Architecture, Applications portfolio management experience.
  • Project Financials handling – Budgets, Cost, Revenue

Managed File Transfer (MFT)

Your Role

  • Design, implement, and administer Managed File Transfer (MFT) solutions using IBM Sterling Connect:Direct, Sterling Integrator, and Sterling File Gateway environments
  • Deploy, configure, upgrade, and maintain Connect:Direct infrastructure across UNIX and Windows platforms. 
  • Manage Connect:Direct configurations, Secure+ setups, certificate renewals, File Agent configurations, and secure file transfer operations.
  • Configure and support partner connectivity, protocol settings, and file transfer workflows within Sterling Integrator, Sterling Secure Proxy, and Sterling File Gateway environments.
  •  Monitor and optimize MFT operations, troubleshoot file transfer issues, and ensure secure, reliable, and high-performance data movement across enterprise systems. 

Your Profile

  • 6 to 12 years of experience in Managed File Transfer (MFT) administration and IBM Sterling solutions.
  • Strong expertise in IBM Sterling Connect:Direct installations, upgrades, configurations, administration, and troubleshooting.
  • Hands-on experience with IBM Sterling Commerce File Gateway, Sterling Integrator, Sterling Secure Proxy, Secure+, and File Agent configurations.
  • Experience in Connect:Direct cluster configuration and administration across UNIX and Windows environments.
  • MFT certifications (CFTP, IBM Certified Connect:Direct Administrator, Sterling Integrator Certification) and/or ITIL certification are desirable.

What You Will Love Working at Capgemini

  • Work on enterprise-scale Managed File Transfer platforms supporting mission-critical business operations and global integrations.
  • Expand your expertise in IBM Sterling Connect:Direct, Sterling Integrator, Secure+, cloud-enabled MFT solutions, and infrastructure automation.
  • Clear career progression opportunities across Middleware Administration, MFT Architecture, Cloud Integration, and Consulting roles.
  • Be part of high-impact transformation programs that enhance security, reliability, and operational efficiency for global clients.
  • Thrive in a diverse, inclusive, and collaborative environment that values innovation, continuous learning, and professional growth.

Chip Architect → Solutions Architect

Roles & Responsibilities

  • Define system and SoC architecture.
  • Translate product requirements into clear technical specifications.
  • Drive full-chip and subsystem microarchitecture including compute, memory, NoC, high-speed interfaces, interconnect, security, and power subsystems.
  • Develop architecture trade-off studies covering PPA, cost, scalability, and roadmap fit.
  • Guide RTL, design verification, DFT, physical design, firmware, and system teams through architecture alignment and execution.
  • Own architecture reviews and lead customer technical discussions.
  • Create architecture documentation and Golden RTL acceptance criteria.
  • Support roadmap planning, platform reuse, and derivative strategies.

Our Ideal Candidate

Must Have

  • 15+ years of experience in ASIC/SoC development.
  • Proven experience delivering multiple SoCs from specification to silicon.
  • Strong architecture and microarchitecture expertise for full chip and subsystem domains.
  • Hands-on experience with ARM and/or RISC-V based systems.
  • Deep knowledge of interconnect protocols and fabrics such as AXI, AHB, CHI, and NoC.
  • Experience with HBM/HMC memory systems.
  • Strong understanding of clock architecture, power architecture, and performance optimization.
  • Hands-on capability in Verilog/SystemVerilog.
  • Strong customer-facing communication, architecture review, and technical decision-making skills.
  • Ability to support and deliver multiple projects simultaneously.

Good to Have

  • Chiplet/UCIe architecture exposure.
  • Experience with Arteris and ARM NoC solutions.
  • Exposure to AI/ML accelerators and HPC architecture.
  • Security architecture knowledge.
  • Functional Safety exposure, including ISO 26262.
  • Performance simulation/modeling using SystemC and/or Python.
  • Knowledge of advanced technology nodes, including 5nm and below.

Gen AI Delivery Lead

Job Description

  • Responsible for establishing, leading, and operating the Delivery Office, ensuring successful execution of transformation projects
  • Accountable for delivering measurable business outcomes aligned with the customer’s vision
  • Requires strong expertise in technology-led transformation, change management, and innovation
  • Demands exceptional leadership, strategic thinking, and execution capabilities
  • Focus on driving business impact by optimizing both operational and technology processes
  • Expected to be forward-thinking, customer-centric, agile, and outcome-oriented
  • Ability to define a compelling vision and drive disciplined execution to achieve tangible outcomes
  • Accountable for delivering business metrics such as bookings, revenue, contribution margin, and market recognition
  • Strong focus on building and scaling transformation initiatives from foundation to large-scale growth
  • Hybrid leadership role spanning AI Principal Architecture, FDE, pre-sales, and enterprise transformation execution
  • Acts as a trusted advisor to CXOs, driving GenAI-led solutions and delivery
  • Plays a key role in deal shaping and commercial impact, ensuring business growth and value realization

Primary skills

Ideal Candidate:

  • Bachelor’s degree in IT, Business or relevant business function or equivalent.
  • 15+ years of executive experience in IT, experience specifically in AI and Large Language Models (LLM).
  • 5+ years of direct people management experience, including growing a technical team and recruiting (and retaining) talent. Proven ability to effectively manage own and associates’ time while multitasking between multiple, time-sensitive projects and competing priorities in a dynamic business environment while maintaining strong, productive relationships with internal stakeholders and external partners.
  • Experience in client-facing roles in a specific industry or a consulting firm with account/engagement management role in the professional services industry.
  • Deep understanding of AI technologies and their application in business operations.
  • Project/Program management experience of complex global projects. Proven ability to manage multiple projects simultaneously and deliver on time and within budget.
  • Solutions Architecture, Applications portfolio management experience.
  • Project Financials handling – Budgets, Cost, Revenue
  • Experience running waterfall and agile projects and programs.
  • Experience globally deploying platforms.
  • Strong leadership and people management skills, with a proven ability to lead and mentor direct and indirect teams to deliver high-quality results.
  • Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills. This is essential since the leader will have a lot of exposure to different internal groups (Business functions, Data, IT, Legal, Government Relations, etc.) as well as third-party data vendors and consultants.

Looker Expert

Your Role

  • Lead the design, development, and delivery of scalable Business Intelligence solutions using Google Looker (LookML) to support enterprise reporting and analytics needs.
  • Architect and maintain robust data models, semantic layers, LookML explores, and views, ensuring data accuracy, consistency, and performance optimization.
  • Develop interactive dashboards, reports, and visualizations, translating complex business requirements into actionable insights and data-driven solutions.
  • Collaborate with business stakeholders and data engineering teams to define requirements, establish reliable data pipelines, and implement BI best practices and governance standards.
  • Provide technical leadership by mentoring BI developers, driving high-quality project delivery, and fostering a data-driven decision-making culture across the organization.

Your Profile

  • 8+ years of experience in Business Intelligence, Data Analytics, and end-to-end BI solution delivery.
  • 3+ years of hands-on expertise in Google Looker (LookML), dashboard development, and data visualization.
  • Strong proficiency in SQL, BigQuery, relational databases, data modeling, ETL, and data warehousing concepts.
  • Solid understanding of the Software Development Lifecycle (SDLC) and CI/CD processes.
  • Excellent analytical, problem-solving, and stakeholder management skills, with the ability to independently manage multiple projects.

What you will love working in Capgemini

  • Lead the design, development, and implementation of BI solutions using Google Looker (LookML) to support enterprise reporting and analytics.
  • Architect and maintain scalable data models, semantic layers, LookML views, and explores to deliver reliable and business-ready insights.
  • Clear career progression paths from engineering roles to architecture and consulting.
  • Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.

T24_Testing__Upgrade Modernization

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