DEVELOPER L3
| Potential Role Name | Developer L3 |
| Potential Band Alignment | B2 |
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
| Areas of responsibility | |
| Gathering of requirements | Assist in conducting workshops and discussions with client stakeholders to gather business process requirements. |
| Coding and Configuration | Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Work on assigned modules using standard practices and documentation protocols. |
| Testing and Trial Runs | Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Assist in root cause analysis to identify bugs and errors. |
| Implementation | Participate in implementation of software application and its integration with other systems to ensure stability. |
| Maintain Documentation | Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code. |
| Stakeholder Collaboration | Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards. |
DOMAIN CONSULTANT L4
Role Purpose
The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.
Do
- Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
- Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
- Develops solutions and services to suit client’s business strategy
- Estimates scope and liability for delivery of the end product/solution
- Seeks opportunities to develop revenue in existing and new areas
- Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
- Drives Proposal creation and presales activities for the engagement; new accounts
- Contributes towards the development of practice policies, procedures, frameworks etc.
- Guides less experienced team members in delivering solutions.
- Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
- Creates reusable IP from managed projects
DEVELOPER L3
| Potential Role Name | Developer L3 |
| Potential Band Alignment | B2 |
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
| Areas of responsibility | |
| Gathering of requirements | Assist in conducting workshops and discussions with client stakeholders to gather business process requirements. |
| Coding and Configuration | Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Work on assigned modules using standard practices and documentation protocols. |
| Testing and Trial Runs | Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Assist in root cause analysis to identify bugs and errors. |
| Implementation | Participate in implementation of software application and its integration with other systems to ensure stability. |
| Maintain Documentation | Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code. |
| Stakeholder Collaboration | Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards. |
DEVELOPER L3
| Potential Role Name | Developer L3 |
| Potential Band Alignment | B2 |
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
| Areas of responsibility | |
| Gathering of requirements | Assist in conducting workshops and discussions with client stakeholders to gather business process requirements. |
| Coding and Configuration | Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Work on assigned modules using standard practices and documentation protocols. |
| Testing and Trial Runs | Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Assist in root cause analysis to identify bugs and errors. |
| Implementation | Participate in implementation of software application and its integration with other systems to ensure stability. |
| Maintain Documentation | Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code. |
| Stakeholder Collaboration | Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards. |
DEVELOPER L3
| Potential Role Name | Developer L3 |
| Potential Band Alignment | B2 |
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
| Areas of responsibility | |
| Gathering of requirements | Assist in conducting workshops and discussions with client stakeholders to gather business process requirements. |
| Coding and Configuration | Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Work on assigned modules using standard practices and documentation protocols. |
| Testing and Trial Runs | Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Assist in root cause analysis to identify bugs and errors. |
| Implementation | Participate in implementation of software application and its integration with other systems to ensure stability. |
| Maintain Documentation | Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code. |
| Stakeholder Collaboration | Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards. |
TECHNOLOGY ARCHITECT L1
| Potential Role Name | Technology Architect L1 |
| Potential Band Alignment | C1 |
| Role Purpose | The purpose of this role to analyse client technology environments, create low-level design inputs, and integrate technology components to existing client environment for a specific technology. |
| Area of Responsibility | Technology Architect – I |
| Requirement Analysis | Participate in client discussions to gather information regarding platform constraints, technology stacks, and performance expectations of a specific technology. |
| Designing | Create low-level design inputs for assigned technology and provides technical viewpoints for specific components as per the standards and best practices. |
| Integration assessment and support | Assess and evaluate client technology environment to support integration of technology components and ensure system-level technical compatibility. |
| Troubleshooting | Support testing activities for technology components and work with developers and infrastructure teams to troubleshoot errors during deployment phases. |
3. Managerial experience.
- In-depth knowledge of enterprise systems, networking modules, and software integration.
- Knowledge of computer hardware and networking systems.
- Familiarity with programming languages, operating systems, and Office software.
- Advanced project management skills.
- Excellent communication skills.
- Ability to see big-picture designs from basic specifications.
- Ability to problem solve complex IT issues.
SERVICE DESK ANALYST L2
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Do:
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
| No. |
Performance Parameter |
Measure |
| 1. |
Service Desk Delivery |
Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience |
| 2. |
Personal |
Attendance Documentation etc. |
SERVICE DESK ANALYST L2
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Do:
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
| No. |
Performance Parameter |
Measure |
| 1. |
Service Desk Delivery |
Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience |
| 2. |
Personal |
Attendance Documentation etc. |
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
PRINCIPAL CONSULTANT – TECH & IMPL L1
Role Purpose
Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the client’s business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability.
Do
Consulting Execution
• An Ambassador for Wipro tenets and values
• Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs
• Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a ‘well rounded’ consultant. Flexible in approach and ability to coordinate resources with expertise in various areas
• Responsible for work stream budgets and assuring quality of deliverables
• Seen as a trusted advisor to senior clients and secures great feedback from clients
• Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills
• Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery
• Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills
• Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc.
Business development
• Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process
• Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals
• Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts
• Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts
• Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate
• Contributes and leads RFP/RFI efforts by leveraging Wipro’s global footprint and end to end consulting capability
• Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits
Thought Leadership
• Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership
• Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales
Contribution to Practice/Wipro
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives
• Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Proposes new service offerings/capabilities
• Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment
• Coaches and mentors junior consultants
• Monitors and curtails talent attrition
• Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored
• Client solutions with desired impact
• Demonstrates value by identifying and following through on innovation and thought leadership opportunities
• Creates reusable IP/assets and makes self visible as a thought leader
Display
| Strategic Objectives | Parameter Description | Measure (Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Support business performance for direct consulting against relevant quarterly/annual targets • Lead end-to-end sales cycle for specific pursuits • Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications |
• % Revenue Achievement (actual vs. target) • % of Personal Utilisation Achievement (against target) • No. of RFI/RFPs responses led/supported • No. of strategic advisory and transformation engagements delivered • No. of referenceable clients, testimonials • Average CSAT, PCSAT across projects |
| Generate Impact | • Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships | • Number and value of downstream opportunities generated/converted for GCG and larger Wipro |
| Grow market positioning | • Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients’ strategic transformations • Lead the development of thought leadership/offerings/assets for the practice to support business growth |
• Eminence and thought leadership demonstrated through content, citations and testimonials • Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed • Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front |
| Provide consulting leadership to accounts | • Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives • Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG |
• Number of credible business side relationships built in client organizations • Number & $ value of integrated consulting deals supported |
| Grow the consulting talent | • Grow consulting team talent at B3 and below levels in line with business demand and in line with Consulting Competency Framework | • Meritocracy and Actions: Number of consultants rewarded/recognized • Cross-Skilling – Numbers of reporting consultants worked on joint projects cutting across the different practices within GCG • Self Development – Min 32 hrs on training in a year. Combination of online and classroom. |
| Build the consulting community | • Individual contribution to People Development and Collaboration Effectiveness to the level expected of others performing this Role | • Distinct participation in and demonstration of: • Collaboration across GCG – through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, sharing of talent pool • Knowledge Management – Number of webinars/knowledge sharing/thought leadership sessions conducted, Number of Assets owned and contributed to Consulting Central |