BUSINESS ANALYST L4
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do
1. Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
DEVELOPER L3(CONTRACT)
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
AUTOMATION LEAD L1(CONTRACT)
Location – PAN INDIA
Hybrid Policy – YES (WORK FROM ANY WIPRO OFFICE LOCATION)
Rates including mark up – 150 K/M
Role Profile: Observability Engineer (Open Telemetry / LGTM)
Overview
Customer is embarking a strategic initiative to establish a modern, observability capability, as part of a broader platform transformation. This role will be instrumental in designing and implementing an Open Telemetry based observability framework and enabling a successful platform go-live.
The engagement focuses on delivering scalable, enterprise-grade observability aligned with best practices, while enabling enhanced operational visibility and engineering productivity across distributed teams.
Scope of Services
Design and implement an Open Telemetry driven observability solution using LGTM stack (Grafana, Loki, Tempo, Mimir)
Deploy and manage services on Azure Kubernetes Service (AKS) and VMWare Kubernetes Services (VKS)
Support Azure Landing Zone configuration aligned to governance models
Deliver Infrastructure as Code (IaC) using Terraform
Implement automation using Ansible
Create and validate YAML configurations
Support platform go-live activities including validation, remediation, and stabilisation
Collaborate with multi-region engineering teams.
Key Deliverables
Functional Open Telemetry PoC
Scalable observability framework
Successful go-live support
Improved monitoring and visibility
Support documentation and knowledge transfer
Required Capability
Core Technical Expertise
Kubernetes (AKS)
Open Telemetry
LGTM stack (Grafana, Loki, Tempo, Mimir)
Azure platform and Landing Zones
Terraform and Ansible
Exposure to SolarWinds
Exposure to Splunk
Exposure to ServiceNow ITSM
Programming & Scripting
Python
YAML
Bash
Exposure to Go (desirable)
Engagement Model
6 months, Potential extension for ongoing observability build
Recommended team of 2 engineers
Location- India/ UK/ US
Value Proposition
Accelerate adoption of modern observability
Improve incident detection and resolution
Enable scalable cloud-native monitoring
Enhance engineering productivity
Preferred Experience
Transformation programmes
DevOps / SRE practices
Enterprise observability implementations.
Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
ADMINISTRATOR L3
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Business Finance (BFM)
Business Finance (BFM) role requires working with cross-functional teams and involves following key responsibilities:
- Lead cross global functional teams in developing finance strategies to support a strategic alignment with Company’s Business Operations, and corporate departments on company goals & initiatives.
- Manage Financial goals that result in strong customer satisfaction, align with company strategy, and optimize Costs and supplier relations.
- Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results.
-
- Co-own the financial plan of the portfolio along with the portfolio lead.
- Revenue governance (including contracting; forecasting, revenue recognition)
- Margin Governance (including cost take out initiatives, systemic and sustainable cost reduction analysis)
- Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
- MIS for the business unit including cost pyramid analytics, revenue leakage vs order book.
- Ensure all month end and quarter end financial closures are completed accurately and on a timely basis
- Proven analytical, influencing and problem-solving skills combined with the ability to identify risks and impacts possible solutions and corrective actions
- Develop strong business finance partnerships with all stakeholders.
- Critical attributes to success would be strong communication, cadence and resilience.
Qualification
- Preferably CA (barch 2018 – 2023) with 3-7 + yrs of exp in Business Finance (BFM)
- Strong communication skills and ability to interact with teams in different Geos
- Can do” attitude and faster learning curve
Location – Gurgaon / Noida / Kolkata
Manager – IP Lawyer
Job Description
Position: IP Counsel
Location: Bengaluru/Pune
Role Overview
We are seeking an experienced Intellectual Property Lawyer to manage and safeguard the company’s IP portfolio across multiple jurisdictions. This role involves strategic oversight of IP assets, handling complex IP transactions, and ensuring compliance with global IP laws. The ideal candidate will have strong expertise in Commercial IP transactions along with the ability to collaborate across internal teams.
Key Responsibilities:
- The person would be associated with IP Legal Team, and would require collaborating with Legal, Compliance, Business and internal Innovation teams.
- Responsible for drafting, managing and provide advice on software licensing agreements, technology transfer agreements (SaaS/PaaS/Cloud), MSA/LOI/MOU, Alliance agreements, IP clauses in MSA, SOW and other IP agreements.
- Recommend and assist Business with drafting, reviewing, and negotiating wide range of technology contracts.
- Work with external legal counsels on a need basis.
- Well versed with IP laws such as patents, copyright, trademark and trade secrets.
- Advise business and other internal stakeholders on different IP matters or issues related to patents, copyrights, trademark, trade secrets.
- Knowledge and experience in patent drafting, patent prosecution, and patent analytics is preferred.
- Knowledge of IP disputes, domain disputes and brand protection is preferred.
Must Have’s
- Reqiure LLB/LLM + B.Tech/B.E in Computer Science, IT, Electronics, Electronics and Telecommunication, Instrumentation & Control from a recognised institution.
- 6-9 years of experience in the field of Intellectual Property (In-house experience is preferred).
- Contract management experience, preferably in Tech company.
- Well versed with the new and upcoming technology in field of software and telecommunication such as Gen AI, IOT, telecom etc.
- Good organizational skills and the ability to set priorities, multitask on several matters and handle multiple tracks and follow up on projects.
- Ability to collaborate and manage with cross-functional teams and stakeholders.
- Excellent interpersonal and communication skills with fluency in English language.
- Highly self-motivated to work independently with minimal supervision as well as coordinate within team as and when required.
- Analytical mindset with strong attention to detail
SOLUTION MANAGER – PRESALES L3
Role Purpose
The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client.
Do
- Prepare a winning solution for the fulfill the requirements of the client
- Requirement Understanding, Data Gathering & Solution Design
- Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers’ demands/requirements
- Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client
- Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP
- Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines
- Performs final electronic layout and formatting as well as production of hard copies as required
- Follow up with sales team post submission of RFP response
- Co-ordination and Support to Internal Teams
- Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements
- Work with sales team proactively and provide support for 2nd and 3rd level customer meetings.
- Prepare a list of questions and of information/material needed to create the proposal
- Include standard or approved proposal language for legal sections according to company policy
- Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions
- Work with internal marketing team and external vendors for the purpose of proposal creation
- Support the marketing team and create specific client dockets, collaterals, mailers etc.
- Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted
- Requirement Understanding, Data Gathering & Solution Design
- Effective Project Management
- Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document
- Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production
- Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document
- Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution
- Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc.
- Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners.
- Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule.
- Update the sales team and other stakeholders on a regular basis on the progress of the proposal
- Stakeholder Interaction & Management
- Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc.
- Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages
- Ensures communication among all parties throughout the proposal process
- Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track
- Reach out to the below mentioned internal teams during proposal creation:
Deliver
| No. | Performance Parameter | Measure |
| 1. | Process & Performance | Zero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solutions created Support on pipeline generation |
| 2. | Client | No. of RFP/Proposals/Solutions submitted %conversion rate from proposal to contract |
Consultant Producer – (Infosys Knowledge Institute)
Responsibilities
Think strategically
Take ownership of research themes, including defining the key perspectives, planning all content, and working with marketing to amplify and extend the reach of published assets
Must be an agile strategic planner should manage each thought leadership project throughout the value chain by thinking strategically and acting swiftly
Drive thought leadership projects by conversing, collaborating and coordinating with industry vertical leaders, offering experts, and enabling functions (e.g., Marketing, Public Relations) across geographies to understand needs and align to Infosys strategy
Understand Infosys services, strategy, and client engagements, and define unique perspectives and engaging narrative angles. Help Infosys units articulate their expertise, and increase their quality and volume of thought leadership content
Collaborate with Knowledge Institute colleagues (writers, analysts, designers, editors, other producers and the studio) to guide research and content creation
Develop insights
Develop and use structured outlines to develop story logic and generate supporting evidence like statistics and stories
Lead and conduct primary research – quantitative through surveys and data, and qualitative through clients and interviews
Lead and conduct secondary research – gather evidence, through quantitative research and sampling interviews
Guide Infosys experts to shape logical arguments (perspectives)
Write content
The Knowledge Consultant should craft high-quality thought leadership content
Assess content based on thought leadership framework and redesign according to our standards
Independently develop, and write thought leadership, with a mix of industry and service offering emphasis
Develop output: white papers, points of view, blog posts, external articles, infographics, and case studies
Present output
The Knowledge Consultant should elicit insights and recommendations through a compelling story for internal and external action and publication
Prepare, participate, and periodically represent Infosys in industry conferences and seminars
Participate in discussions with the analyst community (e.g., Gartner and Forrester)
Additional Responsibilities
Role is based out of Bangalore
Technical and Professional Requirements
8+ years in research, analysis, writing, reviewing and editing with an understanding of industries, functions and technologies
Educational Requirements
Bachelor of Engineering
Sr. ACon- ORC- CSG
Responsibilities
- Collaborate with sales teams to identify customer requirements and pain points through active listening and insightful questioning.
- Design and present compelling network solutions that address customer challenges and business objectives, utilizing clear and concise communication.
- Develop and deliver impactful presentations and demonstrations to showcase our network solutions, leveraging your presentation skills.
- Work closely with internal teams (engineering, marketing) to develop proposal responses/solution documents.
- Stay up to date on the latest network technologies and industry trends through continuous learning.
- Participate in industry events and conferences to build relationships and generate new leads, utilizing your strong interpersonal skills and client
relationship building abilities.
Preferred Skills
- Processes
Educational Requirements
Bachelor of Engineering
Telecom Field Engineer
Job Description
Telecom Field Engineer
Location: PAN India
Experience: 3–6 Years
Role Overview
This is a field engineering and telecom project management role focused on network rollout, deployment execution, and customer engagement.
Key Responsibilities
• Lead the planning and execution of telecom rollout activities, ensuring projects are delivered on time, within budget, and in accordance with quality standards.
• Coordinate with internal teams, field deployment engineers, suppliers, and subcontractors to ensure smooth execution and alignment with project objectives.
Ideal Candidate Profile
• Bachelor’s degree in Telecom Engineering, Electronics & Communication Engineering, or a related field.
• 3–6 years of experience in telecom field operations and deployment projects.
• Minimum 3 years of experience in telecom project field management.
• Minimum 3 years of experience managing RAN rollout and swap projects involving Nokia technologies.
Preferred Skills
• Project Management experience in telecom deployment environments.
• Direct customer management and stakeholder engagement experience.
• Quality Management knowledge and implementation experience.
What You’ll Love About Working Here
We offer diverse career growth opportunities and the flexibility to explore multiple career paths within the Capgemini Group.
You’ll have access to comprehensive wellness benefits, including health coverage, telemedicine services, insurance programs, family support initiatives, and flexible work arrangements.