Astronomer Platform Support (PSO)

Responsibilities

• Provide L2/L3 support for Astronomer and Apache Airflow platforms.
• Monitor platform health, DAG execution, scheduler and worker performance.
• Troubleshoot workflow failures, deployment issues and platform incidents.
• Manage incident, problem and change activities following ITIL practices.
• Perform root cause analysis and drive service improvements.
• Support and maintain CI/CD pipelines for Astronomer platform and DAG deployments.
• Standardize artifact management, release processes and deployment governance.
• Implement control gates, approval workflows and deployment quality checks.
• Administer container platforms including Kubernetes and Docker ecosystems.
• Manage IAM roles, access controls, security policies and compliance requirements.
• Support Route 53, private/public endpoints, networking and connectivity configurations.
• Provision and manage infrastructure using Terraform, CloudFormation and Bicep.
• Deploy and manage Airflow DAGs through automated CI/CD pipelines.
• Manage platform upgrades, patching, backup and recovery activities.

Technical and Professional Requirements

• Astronomer/Apache Airflow support
• CI/CD tools and release management
• Hands-on experience with ITSM/ticketing tools such as ServiceNow, Jira Service Management or similar platforms.
• Excellent verbal and written communication skills with the ability to interact effectively with clients and stakeholders.

Preferred Skills

• Apache
• Terraform
• airflow
• ServiceNow
• JIRA

Educational Requirements

MCA,MTech,BTech