Order To Cash Process Expert

YOUR ROLE

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service.

In this role you will play a key role in:

• Have deep knowledge of the process, policies and desk top procedures within their engagement                                                                
• Be aware of the client specific adjustments and deviations from the generic process design                                                                
• To enhance and re-design processes to ensure improvement within client context
• Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
• Apply complex analytical models and problem-solving techniques and methodologies to the specific context.

YOUR PROFILE

• Initiates process optimization and standardization activities. 
• Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.  
• Handle complex client specific queries, issues or escalations within the client context 
• Ensures correct and timely cash is applied accurately and timely 
• Ensures clearing and reconciliations is performed in a correct and timely manner 
• Ensure cash collection targets are met 
• Escalates potential and significant cash forecast deviations to the Client.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.