CISNGE – ServiceNow Consultant – JL4

Responsibilities

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

Additional Responsibilities

. 2 to 4 years of experience as ServiceNow Developer (implementation role).

• Good knowledge of ServiceNow and ITIL.
• Understanding Scrum Methodology.
• Strong engagement, communication and facilitation skills.
• ServiceNow Certified System Administration

Technical and Professional Requirements

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Preferred Skills

• ServiceNow
• ServiceNow-APM
• ServiceNow-CSM
• ServiceNow-GRC
• ServiceNow-HRSD
• ServiceNow-ITAM
• ServiceNow-ITBM
• ServiceNow-ITOM
• ServiceNow-SPM

Educational Requirements

Master Of Comp. Applications,Master Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology