ITIL (Asset Management/Service Management)

Responsibilities

Own end-to-end lifecycle of major incidents (P1/P2)

Lead incident bridge calls and coordinate resolver teams

Act as single point of contact for stakeholders and leadership

Provide timely communication to business and IT stakeholders

Manage escalations across internal teams and vendors

Ensure adherence to ITIL processes and governance

Drive Post Incident Reviews (PIR) and Root Cause Analysis (RCA)

Identify trends and recommend continuous improvement actions

Coordinate with Change/Release teams during major incidents

Required Skills

Strong ITIL knowledge (Incident, Problem, Change Management)

Experience in Major Incident Management

Excellent communication and stakeholder management

Ability to manage high-pressure situations

Strong analytical and problem-solving skills

Experience with ServiceNow, Remedy or similar ITSM tools

Preferred Skills

• IT Asset Management
• Incident and Request Management
• ITIL
• ServiceNow

Educational Requirements

Master Of Engineering,Master Of Technology,MBA,Bachelor Of Comp. Applications,Bachelor Of Commerce,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology