Lead Optical Engineer

Job Description

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

• Monitor and manage DWDM, Optical Transport, and Fiber network alarms.
• Perform fault isolation, troubleshooting, and restoration activities.
• Execute maintenance activities and change implementations.
• Coordinate with field teams and vendors during outages.
• Handle incidents, service requests, and customer escalations.
• Maintain accurate ticket documentation and operational records.
• Support 24×7 NOC operations and bridge calls during major incidents. 

• Optical networking fundamentals (DWDM, ROADM, OTN)-any one is fine
• NMS/EMS monitoring tools.
• Incident and change management processes.
• Strong troubleshooting and communication skills.

• We offer a range of career paths and internal opportunities within Capgemini group.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description – Grade Specific

Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.