Core Voice/Video Specialist

Job Description

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

• Monitor Voice and Video service platforms.
• Handle incidents affecting voice, SIP, video, and collaboration services.
• Participate in troubleshooting and service restoration activities.
• Analyze service-impacting events and escalations.
• Support maintenance and implementation activities.
• Maintain operational reports and documentation.
• Support 24×7 NOC operations. 

• SIP, VoIP, Unified Communication concepts.
• Voice/Video troubleshooting.
• NOC monitoring tools.
• Incident management process knowledge. 

• We offer a range of career paths and internal opportunities within Capgemini group.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description – Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.