Lead Software Engineer

Your Role

• Own end-to-end   service delivery operations, ensuring service stability, availability, and SLA compliance.
• Lead   Incident, Problem, and Escalation Management   to minimize outages and improve operational resilience.
• Act as the primary interface for   stakeholder communication, client escalations, and service reviews.
• Drive service governance, KPI tracking, reporting, and continuous improvement initiatives.
• Coordinate cross-functional teams to ensure   operational readiness, resource planning, and delivery excellence.

Your profile

• IT Service Management ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
• Service Delivery & Governance SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
• Stakeholder Management Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
• Operations & Support Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
• Leadership & Analytics Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

What you”ll love about working here:

• We’re committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band – The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.