Observability Engineer – OpenTelemetry

Observability Engineer (Open Telemetry / LGTM)

Overview

Customer is embarking a strategic initiative to establish a modern, observability capability, as part of a broader platform transformation. This role will be instrumental in designing and implementing an Open Telemetry based observability framework and enabling a successful platform go-live.

The engagement focuses on delivering scalable, enterprise-grade observability aligned with best practices, while enabling enhanced operational visibility and engineering productivity across distributed teams.

Scope of Services

Design and implement an Open Telemetry driven observability solution using LGTM stack (Grafana, Loki, Tempo, Mimir)

Deploy and manage services on Azure Kubernetes Service (AKS) and VMWare Kubernetes Services (VKS)

Support Azure Landing Zone configuration aligned to governance models

Deliver Infrastructure as Code (IaC) using Terraform

Implement automation using Ansible

Create and validate YAML configurations

Support platform go-live activities including validation, remediation, and stabilisation

Collaborate with multi-region engineering teams.

Key Deliverables

Functional Open Telemetry PoC

Scalable observability framework

Successful go-live support

Improved monitoring and visibility

Support documentation and knowledge transfer

Required Capability

Core Technical Expertise

Kubernetes (AKS)

Open Telemetry

LGTM stack (Grafana, Loki, Tempo, Mimir)

Azure platform and Landing Zones

Terraform and Ansible

Exposure to SolarWinds

Exposure to Splunk

Exposure to ServiceNow ITSM

Programming & Scripting

Python

YAML

Bash

Exposure to Go (desirable)

Observability Engineer (Open Telemetry / LGTM)

Overview

Customer is embarking a strategic initiative to establish a modern, observability capability, as part of a broader platform transformation. This role will be instrumental in designing and implementing an Open Telemetry based observability framework and enabling a successful platform go-live.

The engagement focuses on delivering scalable, enterprise-grade observability aligned with best practices, while enabling enhanced operational visibility and engineering productivity across distributed teams.

Scope of Services

Design and implement an Open Telemetry driven observability solution using LGTM stack (Grafana, Loki, Tempo, Mimir)

Deploy and manage services on Azure Kubernetes Service (AKS) and VMWare Kubernetes Services (VKS)

Support Azure Landing Zone configuration aligned to governance models

Deliver Infrastructure as Code (IaC) using Terraform

Implement automation using Ansible

Create and validate YAML configurations

Support platform go-live activities including validation, remediation, and stabilisation

Collaborate with multi-region engineering teams.

Key Deliverables

Functional Open Telemetry PoC

Scalable observability framework

Successful go-live support

Improved monitoring and visibility

Support documentation and knowledge transfer

Required Capability

Core Technical Expertise

Kubernetes (AKS)

Open Telemetry

LGTM stack (Grafana, Loki, Tempo, Mimir)

Azure platform and Landing Zones

Terraform and Ansible

Exposure to SolarWinds

Exposure to Splunk

Exposure to ServiceNow ITSM

Programming & Scripting

Python

YAML

Bash

Exposure to Go (desirable)

Deliver

No.	Performance Parameter	Measure
1.	Client Engagement	CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
2.	BOT implementation	Work done by the bots for platform/non platform accounts, No. of platform accounts per DU