Assistant Manager L2

Roles & responsibilities

Job Description:

We are looking for an experienced Team Lead / Operations Lead with strong expertise in HD Mapping and LiDAR operations. The ideal candidate should have hands-on experience in HD map annotation, team management, client engagement, delivery governance, quality management, and process improvement.

Key Responsibilities:

• Manage end-to-end HD Mapping and LiDAR projects, ensuring quality and timely delivery.
• Lead and mentor teams, monitor productivity, and drive performance targets.
• Handle client communication, requirement gathering, status reporting, and escalations.
• Oversee capacity planning, resource utilization, workload distribution, and delivery tracking.
• Drive quality audits, RCA, corrective actions, and continuous process improvements.
• Prepare and present operational MIS, KPI dashboards, productivity, and quality reports.
• Collaborate with cross-functional stakeholders to resolve risks and delivery challenges.

Required Skills:

• Strong knowledge of HD Mapping, LiDAR workflows, and map annotation concepts.
• Experience with road feature annotations including lanes, lanelets, curbs, crosswalks, intersections, traffic signs/signals, and related features.
• Proven experience in team and client management.
• Strong analytical, problem-solving, reporting, and stakeholder management skills.
• Expertise in productivity tracking, capacity planning, and quality management.
• Advanced Excel skills and data-driven decision making.

Preferred Skills:

• Exposure to Automotive/ADAS projects.
• Knowledge of Power BI/Tableau.
• Basic SQL/Python or automation exposure.
• Experience with Lean, Six Sigma, Kaizen, or similar process improvement methodologies.
• Experience handling project transitions, ramp-ups, and new project onboarding.

• Stakeholder Interaction & Management

  • Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
  • Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
  • Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account
  • Work with quality team to ensure the quality improvements as per the delivery standards of the contract
  • Provide timely assistance in case of an escalation and support resolution of escalations/ issues