Team Leader

Team Lead – KYC/AML

Experience

• 8+ Years of KYC/AML Experience
• Prior Team Handling Experience Preferred

Key Responsibilities

• Lead and manage KYC/AML operations teams.
• Allocate work, monitor productivity, and ensure adherence to quality standards.
• Drive operational excellence, governance, and compliance requirements.
• Mentor, coach, and develop team members.
• Manage escalations and support complex risk assessments.
• Ensure timely completion of KYC reviews and regulatory requirements.
• Conduct performance reviews and provide regular feedback to team members.
• Collaborate with stakeholders across business, compliance, and operations functions.
• Drive continuous process improvements and operational efficiency initiatives.

Required Skills

• Strong leadership and people management skills.
• Expert knowledge of KYC, AML, CDD, EDD, PEP, and Sanctions frameworks.
• Excellent decision-making and risk management capabilities.
• Strong communication and stakeholder management skills.
• Advanced proficiency in Microsoft Office applications.

Preferred Qualifications

• CAMS, CAMI, or equivalent AML/KYC certifications preferred.

Do

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms

• Strategy Planning with Senior Stakeholders

  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems

• Contract compliance & adherence

  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account

  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics

• Invoicing

  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client

• Collect and analyze statistics (costs, customer service metrics etc.)

• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement

• Regular cadence around contract compliance

  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects