MANAGER PROCESS EXCELLENCE
-
Wipro Limited
- Gurugram
- 8-10 Years
- Full Time
- QMS
Posted October 4, 2026 applications close November 3, 2026
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Job Description
Role
Quality Assurance Consultant
Do
– Support process excellence initiatives and drive improvement projects.
– Drive benchmarking and best practices deployment across accounts.
– Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
– Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
– Drive projects to improve and maintain the profitability of the process.
– Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
– Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
– Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
– Ensure all process metrics are met.
– Lead quality report and dashboards.
– Support in SOP and VSM creation.