Informatica + Big Data + Hive + Hadoop + UNIX Production Support

Responsibilities

Provide production support for data integration and Big Data platforms

Monitor ETL workflows, batch jobs, Hive queries, Hadoop jobs, and UNIX scripts

Analyze and resolve job failures, data issues, and performance bottlenecks

Handle incident management, service requests, and escalation handling within SLA

Perform root cause analysis (RCA) and implement fixes for recurring issues

Troubleshoot issues across Informatica workflows, Hive/Hadoop jobs, and UNIX environment

Validate and reconcile data to ensure accuracy of production loads

Support job scheduling, batch execution, and release/deployment validation

Work closely with application, DB, infra, and business teams for issue resolution

Perform basic performance tuning of ETL workflows and Big Data processes

Maintain SOPs, runbooks, support documentation, and knowledge base

Participate in on-call/shift support as required

Ensure adherence to ITIL processes, SLA, and operational guidelines

Additional Responsibilities

Role Expectations

Ensure smooth execution of daily production jobs and data pipelines

Quickly identify and resolve critical production issues

Maintain high system availability and reliability

Communicate effectively with stakeholders during incidents

Support deployment cycles and post-release monitoring

Contribute to continuous improvement through RCA and process enhancements

Desired Candidate Profile

5–9 years of relevant IT experience

Strong experience in production support for Informatica + Big Data environments

Proven experience in handling incidents, batch failures, and data issues

Strong troubleshooting skills across ETL, Hive/Hadoop, and UNIX layers

Good SQL/HiveQL knowledge

Experience working in SLA-driven support environments

Good communication and coordination skills

Educational Qualification

Bachelor’s degree in Computer Science, IT, Engineering, or related discipline

Work Location

Hyderabad (HYD)

Technical and Professional Requirements

Required Technical Skills

Strong hands-on experience in Informatica (PowerCenter or similar)

Good experience with Big Data technologies (Hive, Hadoop)

Strong working knowledge of UNIX/Linux and shell scripting

Experience in production support / ETL support / batch support

Strong understanding of workflow/job monitoring and troubleshooting

Good SQL/HiveQL skills for data validation and issue analysis

Experience in resolving data pipeline failures and batch abends

Familiarity with job scheduling tools (Control-M, Autosys, etc.)

Experience with incident management tools (ServiceNow, Remedy, JIRA, etc.)

Understanding of SLA, RCA, and escalation processes

Strong analytical and debugging skills

Preferred Skills

Experience in L2/L3 support environments

Knowledge of data warehousing and ETL concepts

Exposure to performance tuning in Hive/Hadoop environments

Familiarity with enterprise production support models

Ability to work with cross-functional teams in high-pressure environments

Preferred Skills

• Hive
• Informatica – Informatica Power Center
• UNIX

Educational Requirements

MBA,MCA,MTech,Intergrated course BCA+MCA,Bachelor of Engineering