Servicenow solution architect

Role Summary
Senior pre-sales consultant responsible for solutioning, architecture, and technical win strategy for ServiceNow Workflows. The role involves client-facing solution consulting, AI-enabled workflow positioning, and proposal support across large enterprise pursuits.

Key Responsibilities
• Lead ServiceNow pre-sales engagements including discovery, solution design, estimations, and proposals
• Architect end-to-end solutions for ServiceNow Technology Workflows (ITSM, ITOM, SPM, HAM, SAM, Platform)
• Articulate business value, ROI, and differentiation to enterprise customers
• Support RFP/RFI responses, SOWs, demos, and executive presentations
• Mentor junior pre-sales and contribute to reusable solution assets

AI & Innovation Focus
• Strong understanding of ServiceNow AI capabilities including Now Assist, Predictive Intelligence, GenAI, and Agentic AI
• Ability to design and position AI-enabled workflow solutions with governance, privacy, and optimization considerations

Experience

• 15+ years of overall IT experience, with at least 10+ years working on ServiceNow.
• Proven experience in a pre‑sales / solution consulting / technical sales role within a system integrator or service provider.
• Strong track record of supporting large, complex enterprise deals.

Required Skills & Certifications

• Deep expertise in ServiceNow platform architecture and integrations
• Strong hands‑on and architectural knowledge across Technology Workflows.
• Excellent client-facing communication and presentation skills
• ServiceNow CSA – Mandatory
• CIS (ITSM / ITOM / Platform) – At least 1 Mandatory

Candidate Profile
Strategic, customer-focused pre-sales professional with strong architectural depth, deal-shaping experience, and passion for ServiceNow innovation.