CISAMRMFRE-Command Center Analyst Admin-Jl4

Responsibilities

Required Skills

• Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
• Experience in Major Incident and Escalation Management.
• Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Stakeholder and client management experience.
• Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
• Ability to work under pressure and manage multiple critical incidents simultaneously.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related discipline.
• ITIL Foundation Certification preferred.
• ServiceNow exposure preferred.
• Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.

Preferred Skills

• Incident and Request Management
• Organization Change Management
• ITIL
• Infrastructure- Administration
• Service Now
• IT Service Management
• Command Center

Educational Requirements

Bachelor of Engineering