Service Desk Engineer

Your Role

Provide technical support and troubleshoot hardware, software, network, and user issues through ticketing systems, ensuring timely resolution, customer satisfaction, and smooth IT operations.

Job Profile

• • Provide first-level technical support for hardware, software, network, and application-related issues.
  • Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets.
  • Troubleshoot user issues, perform root cause analysis, and escalate complex problems to higher support teams.
  • Support system installations, user account management, remote assistance, and overall IT service operations.
  • This is a 24×7 Level 1 IT Service Desk role.
  • The role primarily supports Indian evening and night shifts

What you”ll love about working here :

• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band – The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.