Service Delivery Manager
-
Capgemini
- Navi Mumbai
- Experienced Professionals
- Full Time
- Delivery Excellence
- Other Delivery units
Posted September 18, 2026 applications close October 18, 2026
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Job Description
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description – Grade Specific
Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs. You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans. SDM construct trend analysis, root cause analysis and other requested reports.