AI Architect Developer Amazon Connect

Your Role

• Design, develop, and implement AI-powered solutions within Amazon Connect.
• Build and customize Amazon Connect applications and integrations.
• Develop Agentic AI, Conversational AI, and Generative AI solutions.
• Design and implement RAG (Retrieval-Augmented Generation) and LLM-based applications.
• Integrate AWS AI/ML services with enterprise applications and APIs.
• Develop serverless and microservices-based architectures using AWS services. Ensure secure, scalable, and governed AI architectures aligned with enterprise standards.
• Collaborate on contact center modernization and customer experience transformation initiatives.
• Improve customer self-service capabilities through AI automation.
• Enhance agent productivity using AI-powered tools and workflows.
• Drive innovation by leveraging Generative AI and Agentic AI capabilities.

Your Profile

• Total 12 years of experience in AWS and cloud-native development.
• Strong expertise in Amazon Connect, Bedrock, Generative AI, Agentic AI, RAG, and LLM-based solutions.
• Proficient in Python, Node.js, AWS Lambda, APIs, and microservices.
• Experienced in designing secure, scalable, and enterprise-grade AI architectures.
• Passionate about leveraging AI to improve customer experience, self-service, and operational efficiency.

What you’ll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.