LEAD ADMINISTRATOR L1(CONTRACT)

DC / ACI L3

Rate :- 100K/M

Location: Any Wipro location in India

Shift: Eastern time Zone, Swing shift

Experience:

• L3: 8 to 12 years

Technology Requirements

• Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) – Mandatory
  1. Cisco ASR 9K (IOS XR)
  2. Cisco ASR 1K (IOS/IOS XE)

• Routing/Switching: BGP, OSPF, EIGRP, MST, PVST, L2 switching – Mandatory
• Broad technical knowledge of the R&S, Data center and its components: Applications, Network, Server and projects surrounding their planning, design, implementation, operation, and optimization.
• Architectural knowledge of virtualization tools and concepts is a bonus, to help architecture refresh discussions.
• Possess a clear understanding of capacity planning in various scenarios. Knowledge of Cisco routing/switching including Cisco IOS, IOS-XE, XR and NX-OS
• Hands on and troubleshooting Nexus, ACI Network
• Experience on Legacy to ACI Migration
• Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)
• Understanding of ACI Multipod, Multisite, PBR will be an advantage.
• Experience with L4-L7- load balancing, firewalls, etc. will be an advantage.
• Strong knowledge of IP/MPLS
• Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
• VXLAN, ACI – Mandatory
• Certifications: CCIE preferred, CCNP is must.
• Fundamentals of Cisco SD-WAN will be an advantage

Functional Requirements

• Able to design DC networks.
• Able to handle escalations and customer communication.
• Ability to configure and troubleshoot Nexus devices, ACI.
• Need to support Plan events, migrations, etc. during PE windows, Support to L2 NOC team for any escalations.
• Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication-cultural sensitivity, goal alignment, learning agility, and virtual/remote training.

Ability to work in high-pressure environments

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.