Middleware and Application Support

Infosys Limited Bangalore

Full Time | 2 - 6 Years

Job Description

Provide L2 support for middleware platforms and enterprise applications

Monitor application and middleware environments to ensure high availability and performance

Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services

Support deployment, configuration, and maintenance of middleware components

Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs

Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution

Perform log analysis, health checks, and system monitoring to proactively identify issues

Support batch job monitoring, restart activities, and interface/application recovery as required

Participate in patching, upgrades, release support, and environment validation activities

Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles

Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA,BTech