Senior Product Designer

Your Role

• Lead end-to-end design of Neo features, from discovery and journey mapping to high-fidelity prototypes and implementation handover.
• Design AI-native user experiences across chat, agentic workflows, prompt flows, document interactions, structured data answers and enterprise knowledge discovery.
• Create conversational flows, decision trees, clarification paths, fallback states and guided user journeys for complex AI interactions.
• Define conversational information architecture, including how intents, agents, tools, sources, responses and follow-up actions are structured in the user experience.
• Design trust-building interaction patterns, including citations, source visibility, confidence cues, user confirmations, editable outputs and transparent system behavior.
• Establish and maintain Neo’s design system, UX standards and reusable interaction patterns across product surfaces.
• Partner with Product Managers, AI/ML teams and Frontend Engineering to translate insights and technical capabilities into user-centered designs.
• Conduct user flows, journey maps, prototypes and usability validation to test design decisions.
• Mentor Product Designers and support consistency across the cross-stream design organization.
• Use user feedback, analytics and testing insights to continuously improve Neo’s experience.

Your Skills

• Bachelor’s or Master’s degree in Design, HCI, Digital Product, Human-Computer Interaction or a related field.
• Significant experience designing digital products, ideally for platforms, SaaS products, enterprise tools or AI-driven interfaces.
• Strong hands-on mastery of Figma, including libraries, components, prototyping and design documentation.
• Strong ability to transform complex technical and AI-driven problems into simple, intuitive and trustworthy user flows.
• Good understanding of AI product UX, conversational design, agentic workflows, prompt UX and decision-flow design.
• Experience designing conversation flows, decision trees, fallback states, guided workflows, empty states, error states and confirmation patterns.
• Understanding of how LLM behavior impacts UX, including ambiguity, hallucination risk, source grounding, user trust and controllability.
• Experience collaborating closely with Product, Engineering, Research and AI/ML teams in iterative delivery cycles.
• Ability to balance usability, accessibility, business value, technical constraints and AI-specific risk considerations.
• Strong communication skills with the ability to explain design rationale to technical and non-technical stakeholders.

What you’ll love about working with us

• We value flexibility and support a healthy work-life balance through remote and hybrid work options.
• Competitive compensation and benefits.
• Career development programs and certifications in cloud technologies.
• A diverse and inclusive workplace that fosters innovation and collaboration.