ADMINISTRATOR L1
-
Wipro Limited
- Pune
- Full Time
- Cloud-Virtual Desktop Infrastructure-VDI
Posted July 25, 2026 applications close August 24, 2026
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Job Description
| Existing Wipro Role | Administrator L1 |
| Potential Band Alignment | A3/TRB |
| Role Purpose | The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. |
| Areas of responsibility | |
| Triaging and resolution of tickets | Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures. |
| SLA Monitoring | Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status. |