CONFIGURATOR L3

Role:

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client

DO :

– Provide assistance in configuration of applications based on client requirements
– Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
– Plan and execute assigned configuration tasks within deadlines
– Provide system configuration support based on changing business needs
– Assist in system analysis, design, development, and testing activities
– Provide support in developing, implementing and testing patch releases and system upgrades

– Maintenance of the configuration archive and its upkeep
– 100% compliance to configuration standards and procedures
– Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
– Analyze and resolve configuration issues in a timely manner

– MIS Management, Reporting & Backend Support
– Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
– Documentation & reporting as per the client need on configuration standards
– Issue resolution in minimum time possible with respect to any modification or change requested by the client

Deliver

1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %, Adherence to the schedule

2.

Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation