Talent Acquisition Service Delivery Manager

Your Role

We are seeking for an experienced Talent Acquisition Service Delivery Manager to join our team. The successful candidate will be accountable for the end‑to‑end delivery of TA services across defined geographies or business units.

In this role you will play a key role in:

• End‑to‑end TA service delivery across assigned scope, ensuring agreed SLAs, KPIs, and quality standards are consistently met.
• Act as the primary escalation point for operational issues, risks, and service disruptions, ensuring timely resolution.
• Ensure recruitment processes are executed consistently and in line with agreed operating models and governance.
• Monitor hiring volumes, pipeline health, time‑to‑hire, quality, and candidate experience metrics.

Your Profile

• Significant experience in Talent Acquisition service delivery, RPO, or in‑house TA leadership roles.
• Proven track record of managing TA operations at scale, including SLA‑based delivery.
• Strong stakeholder management skills, with experience working with senior leaders.
• Experience leading and developing multi‑disciplinary recruitment teams.
• Strong analytical skills with the ability to interpret TA metrics and translate insights into actions.
• Experience working in transformation, transition, or change environments is highly desirable.
• Flexible working in night shifts

What you’ll love about working here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.