ADMINISTRATOR L1
Wipro Limited Goa
- Quality Management
Job Description
| Existing Wipro Role | Administrator L1 |
| Potential Band Alignment | A3/TRB |
| Role Purpose | The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. |
| Areas of responsibility | |
| Triaging and resolution of tickets | Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures. |
| SLA Monitoring | Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status. |