Deputy Manager(Network Engineer)

Job Description

Role: Deputy Manager – Network Engineering (ESA T2)

Band: B3 – Deputy Manager
Location: Pune
Shift: Night Shift / US Working Hours
Work Mode: 90% Voice | 10% Non‑Voice
Language Requirement: English (Good written and verbal)
Reporting To: Manager / Operations Manager (ESA)

Note:

• Candidate must have excellent communication skills
• CCNA certification is mandatory

Interested candidates may share their updated resume at:
arpita.chakraborty7@wipro.com

Position Purpose

The Deputy Manager – Network Engineering (ESA T2) serves as a senior technical authority responsible for handling complex enterprise network troubleshooting, live production network changes, and design validation across global customer environments.

Qualifications & Experience

Education

• Graduation (Mandatory)

Certifications (Mandatory)

• External technical certification such as CCNA, CCNP, or equivalent

Experience

• Total Experience: 10+ years in Enterprise Network Engineering / Service Assurance

Relevant Experience Breakdown

• 8–10 years of experience in advanced routing, switching, firewall, WAN and WLAN troubleshooting
• 3+ years of experience handling P1/P2 escalations, live change windows, and customer‑facing technical discussions

Essential Hiring Skills (Must‑Have)

Core Technical Expertise

• Strong expertise in LAN, WAN, WLAN, MPLS, BGP, OSPF, EIGRP, and VPN technologies
• Hands‑on experience with:
  • Routers and Switches
  • Load Balancers
  • Firewalls (FortiGate preferred)
  • Wireless technologies (Cradlepoint and enterprise WLAN platforms)
• Experience with SD‑WAN solutions and hybrid network architectures
• Strong exposure to ISP site installations, Test & Turn‑Up (TTU), and end‑to‑end commissioning and validation

Good‑to‑Have Skills

• CCNA Global Certification with a valid Cisco ID
• CCNP or equivalent advanced networking knowledge
• Understanding of commercial constructions (Classic, BFG)

Key Responsibilities (Technical IC‑Focused Role)

Technical Escalation & Incident Ownership

• Act as the final technical escalation point for complex enterprise network issues across all severity levels
• Lead advanced fault isolation and resolution across LAN, WAN, WLAN, and ISP handoffs
• Drive resolution during major incidents, ensuring accurate ETTRs and maintaining customer confidence

Network Design, Change & Validation

• Prepare, review, and approve configurations for new customer installations and live production network changes
• Execute and govern live change windows while minimizing risk and service impact
• Support device and circuit decommissioning activities with zero customer impact

Important Note

This role does not include people management, performance reviews, or workforce ownership. It is a purely technical individual contributor role.