TECHNICAL LEAD L1

Wipro Limited Bengaluru

Full Time | 5-8 Years

Job Description

Title – DATAIKU Engineer
Location – Bangalore & Chennai
Qualification and Skills:

Any one ETL Tool preferably DATAIKU.
SQL
Good To have:
Banking Domain
Proven experience as a Data Engineer, Data Integration, Data Analyst or similar role.

Key Responsibilities:

Collaborate with data analyst, business stakeholders and client to gather and understand the requirement.
Should have worked on development projects
To contribute to the developments in DATAIKU environment to apply data integration with given logic to fulfill Bank Regulatory requirement and other clients requirement.
Gather, analyze and interpret requirement specifications received directly from the client.
Ability to work independently and effectively in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.
Familiarity with agile development methodologies.
Participate in the CR/Production deployment implementation process through Azure DevOps.

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2	Team Management	Productivity, efficiency, absenteeism
3	Capability development	Triages completed, Technical Test performance