Techno Functional Consultant – L1

IT BA – UK Saving & Retirement

Role Purpose

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

IT BA – UK Saving & Retirement

Job Descripition:

Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

• Significant Customer Services Transformation experience (multiple projects)

• Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)

• Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies

• Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)

• Strong project management and stakeholder communication skills

• Exposure to digital and platform technologies in the UK Savings & Retirement

• Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

Desirable skills:

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)

• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation

• Knowledge and experience of Low / No-Code platforms (e.g. Appian)

• Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

Deliver