HCC Medical Coding Operations Manager

Role Overview:

The Manager will manage day-to-day operations for Risk Adjustment Coding projects, ensuring timely delivery, resource management, and adherence to client SLAs. This role requires strong leadership, operational planning, and team coordination skills.

Key Responsibilities:

• Supervise and manage a team of coders to ensure smooth operations.
• Allocate work, monitor progress, and ensure timely completion of coding assignments.
• Track operational metrics such as productivity, turnaround time, and SLA compliance.
• Coordinate with internal stakeholders for resource planning and issue resolution.
• Prepare daily/weekly/monthly operational reports for management and clients.
• Drive process improvements to enhance efficiency and reduce operational bottlenecks.
• Handle escalations and provide quick resolutions to operational challenges.
• Support training and onboarding of new team members from an operational perspective.

Required Skills & Qualifications:

• Graduate in Life Sciences, Nursing, or equivalent healthcare background.
• Certified Professional Coder (CPC), Certified Coding specialist (CCS) or equivalent certification (mandatory).
• 12–14 years of experience in medical coding, with at least 10+ years in team lead role.
• Proven experience in team handling and operations management.
• Strong organizational, communication, and leadership skills.

Proficiency in MS Excel and operational reporting tools

Preferred:

• Experience in managing large-scale coding projects.
• Familiarity with operational dashboards and workforce management tools.